Shipping policy
Thoughtfully prepared. Carefully delivered.
Every YESO piece is prepared by hand and packaged carefully before it begins its journey to you.
Processing
Most YESO pieces are prepared and dispatched within 1–3 working days of receiving your order.
Some larger, more detailed or multiple-item orders may require a little longer. If we expect your order to take longer than the stated processing time, we'll contact you with an updated estimate.
UK Delivery
We currently offer tracked UK delivery with Royal Mail.
Standard Delivery
Royal Mail Tracked 48
From £3.99
Express Delivery
Royal Mail Tracked 24
From £5.99
Complimentary UK Delivery
Orders of £50 or more qualify for complimentary Standard Delivery.
Delivery estimates begin once your order has been dispatched and are not included in the processing time.
Please note that Royal Mail delivery times are estimates and cannot be guaranteed.
International Delivery
We ship selected YESO pieces internationally using tracked services.
Available services and delivery costs are calculated at checkout according to your destination, parcel size and weight.
Typical delivery estimates are:
European Union
Approximately 5–7 working days
USA & Canada
Approximately 7–10 working days
Other international destinations
Approximately 7–10 working days
International delivery times are estimates and may vary depending on the destination, carrier and customs processing.
Any applicable customs duties, import taxes or other charges imposed by the destination country are the responsibility of the recipient unless otherwise stated at checkout.
Tracking
All YESO orders are sent using tracked services.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
Please allow a little time for tracking information to become active after dispatch.
Delivery Address
Please check your delivery address carefully before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required to resend it.
If you notice an error in your address after placing an order, please contact us as soon as possible at:
hello@yesoform.co.uk
We'll do our best to help before the order is dispatched.
During Busy Periods
YESO pieces are handmade in small batches, so processing times may occasionally increase during particularly busy periods, launches and seasonal gifting periods.
If a product has a longer processing time, this will be indicated on its product page.
We recommend allowing additional time for orders placed around Christmas and other major gifting periods.
If Your Parcel Arrives Damaged
Every piece is carefully packaged before leaving our studio.
If your parcel arrives damaged, please contact us as soon as reasonably possible with your order number and photographs of the item and packaging.
We'll help resolve the issue as quickly as possible.
For information about damaged, faulty or incorrect items, please see our Returns & Refunds policy.
Need a Custom Shipping Quote?
If you’re ordering from a country not listed at checkout, email us at hello@yesoform.co.uk, or complete the contact form at the Footer Menu, telling us a bit about yourself and where you are based and we’ll be happy to help!