For standard YESO products purchased online, you generally have the right to cancel your order within 14 days of receiving it, without needing to give a reason. 

If you decide to cancel, please contact us within 14 days of delivery. 

Once you have notified us, the item should be returned within a further 14 days. 

Returned items should be unused and in their original condition, with their original packaging where reasonably possible. 

Once the returned item has been received, we will process the refund within 14 days. 

Refunds will normally be made to the original payment method. 

Where a refund is due because you have exercised your statutory cancellation right, we will refund the cost of the standard delivery service you originally selected. 

Any additional cost paid for a more expensive delivery option is not refundable. 

You are responsible for the cost of returning an item when cancelling because you have changed your mind, unless we have agreed otherwise. 

Your statutory rights are not affected by this policy.

Some YESO pieces may be created specifically to your requirements, for example a bespoke shape, personalised design, branded detail or other specification developed specifically for you. 

Where an item is genuinely made to your specification or clearly personalised, it may be excluded from the usual 14-day cancellation right. 

This does not apply simply because a standard YESO product is made after you place an order, or because you have selected from the standard colours, vessels or options offered on our website. 

Where a bespoke project is not eligible for cancellation, we will make this clear before you place your order.

Every YESO piece is carefully checked and packaged before leaving our London studio. 

If your order arrives damaged, faulty, incorrect or not as described, please contact us at: hello@yesoform.co.uk 

Please include: 

- your order number

- a brief description of the issue

- photographs of the item and, where relevant, the packaging

Photographs are helpful when investigating damage caused during transit, but you retain your statutory consumer rights regardless. 

Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction or refund. 

We will also cover reasonable return postage where you are returning an item because it is faulty, damaged, incorrect or otherwise does not conform to the contract. 

Nothing in this policy affects your statutory rights under UK consumer law. 

Goods must be of satisfactory quality, as described and fit for purpose.

YESO pieces are individually cast and hand-finished in small batches. 

Because of the nature of the material and process, you may notice subtle variations in: 

- colour and tone 

- surface texture 

- tiny air bubbles 

- edges and finishing 

- the natural appearance of the stone 

These variations are an inherent part of the handmade process and are not automatically considered faults. 

However, a natural variation does not affect your statutory rights if a product is genuinely faulty, not as described or of unsatisfactory quality.

We do not currently offer direct exchanges. 

If you wish to change a standard product after receiving it, please contact us about the return process and, where appropriate, you can place a new order for the preferred piece. 

For bespoke or personalised commissions, exchange and cancellation arrangements will be agreed individually before production begins.

If you need to cancel an order, please contact us as soon as possible at hello@yesoform.co.uk.

For standard products, we will consider cancellation requests before dispatch where possible. 

If an order has already been dispatched, the normal online cancellation/return process will apply. 

For bespoke or personalised commissions, cancellation rights may differ where the product has been made specifically to your requirements. This will be explained before the order is confirmed.

To discuss a return, please email: hello@yesoform.co.uk

Please include your order number and the reason for contacting us. 

We'll then explain the appropriate next step.